BDO is so consistent with their terrible customer service. They make my life f*&king miserable.

I have to vent. If you’re having a great day so far, don’t read lest you absorb the negative vibes I have now after another horrifying blood-pressure-raising episode at the BDO Bagtikan branch.

What branch???

When I make a deposit, like when I pay my rent, so I fill out the deposit slip right? Then I have to know the branch too? Who keeps track of the ‘branch’ these days?

Don’t open your TREASURER IN TRUST FOR TITF account at BDO

We opened our TITF (treasurer-in-trust-for) account there (BDO Bagtikan) when we were still processing our incorporation in 2007. I had to go back 5 times just to open the account, and another 5 times to close the TITF (which you do when you’re already incorporated). They kept asking for photocopies of this and that, and a new format of the secretary’s certificate of this and that, have to see the originals, they even rub the notarial seal — what are they gonna make me notarize again if it doesn’t pass their subjective muster? They wouldn’t accept JP’s ID cards, they talked in a condescending manner the whole time every time not at all service-y or polite.

Other than over-the-counter transactions at the teller, every BDO experience of mine has been horrible. HORRIBLE. It makes me cry now just thinking about it.

Secured credit card — BDO Say What???

I ask about secured credit cards at different branches — ah, no officer even begins to understand what I’m talking about. I have to explain that you open a deposit and then hold-out on it, have a deed of assignment, and use that as security for a credit card. Oooh, they don’t have that anymore. But BDO Customer Service Hotlines say they do.

Lousiest Xoom / Remittance Partner ever

BDO is the Philippine partner of Xoom, which we sometimes use for remittances from the US. One time, Xoom suddenly deleted our bank from their affiliate banks so our remittance went nowhere. That’s probably Xoom’s fault. But they assigned it by default to Equitable PCI — where we don’t even have an account. Stupid? Mindless? Ah yes.
We had a Xoom remittance for pickup today. Like I did a couple of weeks ago, for which they gave me hard time because my IDs say Lourdes Marie C. Casas… but the remittance indicates Marie C. Casas. But they gave it to me anyway because I had the right ‘secret word’. So the same thing happened today, and they wouldn’t give it to me. Yeah, as if there’s some other Marie C. Casas with the correct password with the correct amount with the correct reference number. I’m usually empathetic, that they’re just doing their jobs, but they just stood there — not giving me any feasible solution that would make the stakeholders happy (me and my sender).

I swear. I had to put my head down and command myself to breathe in, breathe out. My eyes were fluttering, my heart was pounding, my blood was boiling.

I HATE BDO.
I know I am not alone.
You’re growing too fast for your own good.
But yes, it’s nice of you to keep open longer hours and on weekends.
Maybe you should think about investing in showing your people what CUSTOMER DELIGHT means instead of gobbling up all other banks.

Tags: bdocustomer service, bdo feedback, banco de oro