Comments on: Worst Pinoy Bank BDO Feedback

By: sexyguy@bbandt

sexyguy@bbandt — Thu, 03 Sep 2009 07:59:57 +0000

nice post.it's useful information for guy like me. thanks for sharing

By: ken

ken — Tue, 01 Sep 2009 12:41:56 +0000

Every time I try to do a cash transfer their card reader( they only have one!) is broke most of the time and I have to come back several times to transfer money.
This even cost me a couple thousand peso due to the change in rates!
The only saving grace is the fact that they have great people working for them, who are working with limited equipment at best.
I however, have to find a bank with a more serious eye to serving their customers.
Sorry BDO your history, you have had several chances to perform, and failed miserably.

By: Craigslist Proxy

Craigslist Proxy — Sun, 07 Jun 2009 00:25:36 +0000

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By: Craigslist Proxy

Craigslist Proxy — Sat, 30 May 2009 02:57:46 +0000

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By: Jenna Robles

Jenna Robles — Fri, 26 Dec 2008 15:11:57 +0000

i think they do get a lot of complaints about their service and system. I am wondering lang kung bakit walang ginagawa ang management nila about it.

Kaya for any newbie there who would like to get a good service, sign up with other banks like metrobank, bpi, hsbc and citibank. But never BDO never ever talaga!

By: Jenna Robles

Jenna Robles — Fri, 26 Dec 2008 15:09:17 +0000

Hi Marie,

Another nightmare with BDO! I made a payment to my mother’s credit card and I utilized DBS moneysend which is a convenient way to send the payment online. The payment was sent 13-Dec and at the same time I sent a payment to my Metrobank credit card.

So what happened was within the following banking day, my payment to Metrobank was posted.Their system and service talaga is far better than BDO. So I called BDO and checked if the payment has been posted na.

The rude CSO told me it has been posted na so I said ok thanks. And then on December 25 I called the hotline wala lang to check if my next payment was posted na, lo and behold,the payment daw that was made on December 13 is floating and has not been posted yet!

Right there and then I knew that its gonna be a tough battle of follow up na naman. According to the CSO may error daw and it was rejected by the system. But when I checked with DBS it was deducted and transaction was successful. So sino mas paniniwalaan ko siyempre yung bank dito sa Singapore.And to think na yung sa metrobank the following day napost na yung payment.

And talaga naman dahil sa LONG HOLIDAY sa pinas sa January 5 pa nila magagawan ng action.

never to BDO’s poor customer service and lousy system.

By: Anton

Anton — Sat, 11 Oct 2008 06:30:20 +0000

The problem is that BDO is a small thrift bank that grew too fast too soon. Their technology, systems and processes are those of 20 years ago, which is actually workable, had they remained the same size. Now they are the 2nd largest bank in the country, such processes and systems are no longer adequate. They should have just adopted the Equitable PCIB systems and methods, instead of insisting on their outdated practices.

By: Katrina

Katrina — Fri, 22 Aug 2008 14:48:58 +0000

BDO is so proud of the very poor services they give to their clients. I would say, promo girls at the grocery stores are trained better and execute better services than BDO employees who wear nice clothes and put on good make up but are really dumb when dealing with clients.

By: Anne B

Anne B — Sat, 12 Jul 2008 14:27:40 +0000

We had a lot of troubles with PCI and got worst when its now BDO. Staff are arrogant, manager´s are not helpful and not so useful especially when you´re outside Philippines. Website often nowhere to find, and when found, it won´t open, difficult to access your account and when start filling you will receive a message that you were not active and timed out! How can you not active when you are waiting for their program to download? It is not only difficult but impossible. There were many times happened before we cannot open their website and waited the next day and try again til we got feed up wasting time as the transfer was urgent. As we were in abroad, we cannot go to the bank to do the bank in person, so we contacted our two bank managers (both from different cities), they asked for fax letter, your signature and bla bla bla… Spent a lot of money on long distance calls and emails that were not answered properly. I can say that managers are not that friendly and professional. We sent them a nice and polite emails and never they address you like Hi Mr. so and so nor call your name they just simply reply one sentence or two without even putting their name to close the message. So dumb and arrogant!! You might think its the janitor you are contacting with. Last week we had another horrifying experience that you never could imagine. Me and my husband are supporting my brother who had a kidney transplant and he need to buy his monthly medicines and laboratory check up which is done every month, so we need to transfer money again through internet money transfer. For 4 days we’ve been trying to send money but aside from the website is on a mess or you cannot open, the website won’t accept my husband’s password. After 4 attempts you will be locked out, sow e tried again the next day and my brother has to postpone his trip to the doctor and its good that he has extra medicines. My husband sent few emails, had long distance calls but there was no useful help from them. They asked for personal information like birthdate,and so on which we have already there.Then we got contacted someone from the back office administration she said, i will send you temporary password in just few minutes. We’ve waited and it was already 2 days past, no email from her and its already Saturday.Sunday passed and we made lots of phone calls as the customer service said 24 hours and the last we spoken to were trying hard to be helpful but they can’t do anything unless someone from the back office will respond to them. PCI-BDO is really WORST BANK in the world!!! You will really have heart attack. They make things difficult for their clients, as if you do not own your money!!! At last we were provided a temporary password by two other people so we got two in the end. What could you do when its really urgent? You will be left dying before you finish transaction with this bank!!!

By: Berting

Berting — Wed, 09 Jul 2008 18:26:01 +0000

EPCI was bought by BDO.. All EPCI now, all most all was named now to BDO