Comments on: Powermac Center – Lousy customer service http://www.mariecasas.com/2007/10/10/powermac-center-lousy-customer-service/ Money management for young entrepreneurs by Marie Casas Fri, 02 Oct 2009 01:29:41 -0700 http://wordpress.org/?v=2.8.6 hourly 1 By: sxyshandy http://www.mariecasas.com/2007/10/10/powermac-center-lousy-customer-service/comment-page-1/#comment-42743 sxyshandy Mon, 08 Jun 2009 22:44:56 +0000 http://www.mariecasas.com/blog/2007/10/10/apple-sales-customer-service-aint-so-great/#comment-42743 Wow, sorry to hear it. Well they apologized and gave us a couple Altec Lansing speakers to compensate. I thought I posted an update about that.<br>Anyway, have you told them your problem(s)? Wow, sorry to hear it. Well they apologized and gave us a couple Altec Lansing speakers to compensate. I thought I posted an update about that.
Anyway, have you told them your problem(s)?

]]> By: acid http://www.mariecasas.com/2007/10/10/powermac-center-lousy-customer-service/comment-page-1/#comment-42727 acid Sat, 06 Jun 2009 12:51:30 +0000 http://www.mariecasas.com/blog/2007/10/10/apple-sales-customer-service-aint-so-great/#comment-42727 Wow this article is like a year and a half old and Power Mac's service is still at poor up to this day. I'm really having bad experiences with them. Wow this article is like a year and a half old and Power Mac's service is still at poor up to this day. I'm really having bad experiences with them.

]]> By: Mike Davela http://www.mariecasas.com/2007/10/10/powermac-center-lousy-customer-service/comment-page-1/#comment-1626 Mike Davela Sat, 29 Dec 2007 02:03:45 +0000 http://www.mariecasas.com/blog/2007/10/10/apple-sales-customer-service-aint-so-great/#comment-1626 Very sorry to hear your experiences. I suggest checking out http://www.philmug.ph forums and read up on the other Mac buying options available. PowerMac Center is not the only game in town. Beside their lousy overall service they are one of the most EXPENSIVE Apple resellers out there. Just check out this thread to read a couple of typical examples of bad Powermac Center service: http://www.philmug.ph/forum/showthread.php?t=27271 If you ask around you can get prices wayyy closer to the US or Hong Kong standard Apple price (with better service too). Very sorry to hear your experiences. I suggest checking out http://www.philmug.ph forums and read up on the other Mac buying options available. PowerMac Center is not the only game in town. Beside their lousy overall service they are one of the most EXPENSIVE Apple resellers out there.

Just check out this thread to read a couple of typical examples of bad Powermac Center service:

http://www.philmug.ph/forum/showthread.php?t=27271

If you ask around you can get prices wayyy closer to the US or Hong Kong standard Apple price (with better service too).

]]> By: Shaun http://www.mariecasas.com/2007/10/10/powermac-center-lousy-customer-service/comment-page-1/#comment-900 Shaun Tue, 20 Nov 2007 03:08:22 +0000 http://www.mariecasas.com/blog/2007/10/10/apple-sales-customer-service-aint-so-great/#comment-900 I think you would have had a better deal at Ynzal, their site is http://www.ynzal.com/. Their people are very accomodating and deliver on their promises. I think you would have had a better deal at Ynzal, their site is http://www.ynzal.com/.

Their people are very accomodating and deliver on their promises.

]]> By: Dennison Uy - Graphic Designer http://www.mariecasas.com/2007/10/10/powermac-center-lousy-customer-service/comment-page-1/#comment-537 Dennison Uy - Graphic Designer Wed, 31 Oct 2007 18:34:26 +0000 http://www.mariecasas.com/blog/2007/10/10/apple-sales-customer-service-aint-so-great/#comment-537 Ouch, what a horror story. My experience is a bit more positive. I had my iPod shuffle replaced (it was still under warranty) in the Powermac center in Megamall. I was told that replacement would take at around 2 weeks, but I got an SMS in just 5 days that my replacement was ready. I did not have to pay a single cent and they gave me great customer service. Maybe you should try paying the Megamall branch a visit sometime :) By the way, I sell brand new Mac laptops (as well as regular PC laptops). If ever you're interested you can reach me at 0919-432-1250 or email me dennison [at] codesignstudios.com have a great day! Ouch, what a horror story. My experience is a bit more positive.

I had my iPod shuffle replaced (it was still under warranty) in the Powermac center in Megamall. I was told that replacement would take at around 2 weeks, but I got an SMS in just 5 days that my replacement was ready. I did not have to pay a single cent and they gave me great customer service. Maybe you should try paying the Megamall branch a visit sometime :)

By the way, I sell brand new Mac laptops (as well as regular PC laptops). If ever you’re interested you can reach me at 0919-432-1250 or email me dennison [at] codesignstudios.com have a great day!

]]> By: edrix http://www.mariecasas.com/2007/10/10/powermac-center-lousy-customer-service/comment-page-1/#comment-486 edrix Wed, 24 Oct 2007 00:31:15 +0000 http://www.mariecasas.com/blog/2007/10/10/apple-sales-customer-service-aint-so-great/#comment-486 hey marie. (hope that's your name) Same things been happening to me. well not exactly. We've been trying to get a hold of a 20 inch 2.4 ghz imac for 5 weeks now and we've been calling them everyday. Everytime we call, they just say, sorry sir, walang stock. For 5 weeks ha. And one of the reasons that we already decided to buy is that they're offering an 18,000 student discount on the 20 inch 2.4 ghz imac. But its only til october 28. My issue is not exactly like yours, but to a point it is. I agree with you that apple is getting a bad reputation because of what's happening with powermac. I mean they can't even provide the supply for the demand. I mean for my issue why should we suffer and not be able to avail of the 18k discount when they're the ones who cant provide the supply. This has got to stop. You are in a much worse situation then I am. I'm glad that I bought my macbook pro from the US and not from them. Plus, their prices, in my opinion are so high. I got my MBP for only 106,000. Here, they're selling it for about 140,000 bucks (with student discount). regular prices, its still heck of expensive here. Any ideas on how to contact management? Im going to megamall today to talk to their area manager. But i was thinking more of contacting apple itself and not powermac because i bet they will just be giving me excuses again today. oh btw, maybe I now know why they don't want to accept pre-payment for units. Maybe its because of what happend to you. email me! edrixc@yahoo.com hey marie. (hope that’s your name) Same things been happening to me. well not exactly. We’ve been trying to get a hold of a 20 inch 2.4 ghz imac for 5 weeks now and we’ve been calling them everyday. Everytime we call, they just say, sorry sir, walang stock. For 5 weeks ha. And one of the reasons that we already decided to buy is that they’re offering an 18,000 student discount on the 20 inch 2.4 ghz imac. But its only til october 28.

My issue is not exactly like yours, but to a point it is. I agree with you that apple is getting a bad reputation because of what’s happening with powermac.

I mean they can’t even provide the supply for the demand. I mean for my issue why should we suffer and not be able to avail of the 18k discount when they’re the ones who cant provide the supply.

This has got to stop. You are in a much worse situation then I am. I’m glad that I bought my macbook pro from the US and not from them. Plus, their prices, in my opinion are so high. I got my MBP for only 106,000. Here, they’re selling it for about 140,000 bucks (with student discount). regular prices, its still heck of expensive here.

Any ideas on how to contact management? Im going to megamall today to talk to their area manager. But i was thinking more of contacting apple itself and not powermac because i bet they will just be giving me excuses again today.

oh btw, maybe I now know why they don’t want to accept pre-payment for units. Maybe its because of what happend to you.

email me! edrixc@yahoo.com

]]> By: "EntrepLink" Power Mac GB3 - 5 weeks delay : Pinoy Trading Place http://www.mariecasas.com/2007/10/10/powermac-center-lousy-customer-service/comment-page-1/#comment-419 "EntrepLink" Power Mac GB3 - 5 weeks delay : Pinoy Trading Place Fri, 12 Oct 2007 14:49:07 +0000 http://www.mariecasas.com/blog/2007/10/10/apple-sales-customer-service-aint-so-great/#comment-419 [...] I do hope you can bring us the 2 20" iMacs that we bought for and paid for 4 September 2007. Before you call me or JP to arrange the delivery, do read about how disappointed we are<http://www.mariecasas.com/blog/2007/10/10/powermac-center-lousy-customer-service/>. [...] [...] I do hope you can bring us the 2 20" iMacs that we bought for and paid for 4 September 2007. Before you call me or JP to arrange the delivery, do read about how disappointed we are<http://www.mariecasas.com/blog/2007/10/10/powermac-center-lousy-customer-service/>. [...]

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