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Update. 02 Dec 2007. Thanks for our complimentary 2 Altec Lansing AVS 300 speakers last October. Power Mac Center delivered our 2 iMacs - they’re so beautiful. *sigh*I’m headed to Greenbelt 3 today to buy a new white Macbook 13″ for my sister Tricia. I think I broke her Dell Inspiron E1400.
Sadly, Leopard was released just a few days after our iMacs were delivered. We might as well have waited if we knew it would take that long.

Feedback on the oh-so-wonderful “Premium Reseller” Power Mac Center. Yes, there are branches at SM Megamall, Greenbelt 3, Power Plant Mall, SM City North EDSA, SM Mall of Asia, and Trinoma! Greenbelt 3 happened to be close by so that’s where we went… and it’s a “premium reseller” right? And it’s Apple! Nothing can go wrong…

• 4 September 2007. JP bought 2 20″ iMacs at Power Mac Center “premium reseller” at Greenbelt 3. It was paid on that day with a credit card. The order was made based on the claim by the sales personnel (Ronnel) that since they don’t have the 2 in stock yet, the 2 iMacs would be ready when the new shipment comes in the following week, at the latest.
• 8 September 2007. Received this SMS “Hi! This is ronell of powermac center, Sir sorry tlaga kc ang dumating n imac 24 inches, thnk you.” (Hi! This is ronell of powermac center. Sir, (I’m) really sorry because the iMacs that were delivered are 24″. Thank you.) Oh yeah, that really reflects great on Apple and how they manage expectations of customers.
• 4 September to 8 October - Nothing. Count that. That’s over a month. No delivery. The f*@958!ng units still - NOT delivered. 2 weeks after ordering, we personally went to Power Mac GB3 to follow up and they finally offered to lend us 2 of their display units in the meantime (this was the 3rd time we went physically to follow up. I’d call using my mobile asking them to call me but no one ever did).
  Come on. It’s an okay band-aid but that doesn’t make their false promise/claim, their lack of initiative to call or apologize or make amends, that we had to personally go there and wait for maybe 30 minutes because they probably didn’t know anymore how to face us.
  Besides, we can’t even maximize the units they lent us. We can’t install any of our programs, I can’t even hook up my modem. Ugh.
• Just thinking about the damages, lost income, and productivity makes me cry.
• You know what’s part of the worst? The iMacs were supposed to be JP’s contribution to the corporation but he has to execute an affidavit that the equipment are in good condition and existing. And that has to be verified by a CPA. I had to find another vvery expensive (but legal, don’t worry way to reach the minimum paid-in capital requirement by the SEC just so we can register already.
• 8 October 2007. Received this SMS “Hello! Sir JP dumating n po ung iMac 20″ inch (2PCS) Kailan nmin sya e-deliver sa inyo.. Ronell of POWERMAC CENTER.. THNX” (Hello! Sir JP. The iMac 20″ (2 pcs) have arrived. When will we deliver to you?)
• 10 October 2007. I wanted to raise hell a week after their failure to deliver on their promise, failure to manage our expectations but JP asked me to refrain because he still had faith in the supposed high level of Apple Customer Care. He thought maybe the people from Power Mac would realize the gravity of the lack of care, lack of concern about how their false claim affected our operations and generating income and even legal papers. Maybe they can just give concessions like give a free upgrade to Leopard since now it’s about to launch anyway. Or maybe an iPhone or iPod video or something. Alas, all we receive is an SMS that did not even acknowledge their failure and just “when can we deliver?” Not even a “sorry again for the inconvenience”! More like the lost income and lost productivity and man-hours that they caused us!
• The same thing pretty much happened to Dave He did get his unit but it didn’t work. Some people say bad things, some say Apple Care is great. Apple should exercise better quality control with their resellers (yes, I’m referring to Power Mac Center) because they reflect really poorly on Apple, despite its great products.
• Come on Power Mac. That’s why I’ve asked JP to hold the delivery for now because I do believe that just accepting them is tantamount to saying that your failure is okay and we accept it. And it’s not. I’m giving you a chance to do something nice to make us forget (at least for a while) the opportunity lost you caused us — then can you please you bring the units to us. Maybe we’ll forgive you and get additional units we’ll need for our business from you and even spread the word that you’re okay… until then.