Powermac Center - Lousy customer service

Update. 02 Dec 2007. Thanks for our complimentary 2 Altec Lansing AVS 300 speakers last October. Power Mac Center delivered our 2 iMacs - they’re so beautiful. *sigh*I’m headed to Greenbelt 3 today to buy a new white Macbook 13″ for my sister Tricia. I think I broke her Dell Inspiron E1400.
Sadly, Leopard was released just a few days after our iMacs were delivered. We might as well have waited if we knew it would take that long.

Feedback on the oh-so-wonderful “Premium Reseller” Power Mac Center. Yes, there are branches at SM Megamall, Greenbelt 3, Power Plant Mall, SM City North EDSA, SM Mall of Asia, and Trinoma! Greenbelt 3 happened to be close by so that’s where we went… and it’s a “premium reseller” right? And it’s Apple! Nothing can go wrong…

Comments

5 Responses to “Powermac Center - Lousy customer service”

  1. "EntrepLink" Power Mac GB3 - 5 weeks delay : Pinoy Trading Place on October 12th, 2007 10:49 pm

    […] I do hope you can bring us the 2 20" iMacs that we bought for and paid for 4 September 2007. Before you call me or JP to arrange the delivery, do read about how disappointed we are<http://www.mariecasas.com/blog/2007/10/10/powermac-center-lousy-customer-service/>. […]

  2. edrix on October 24th, 2007 8:31 am

    hey marie. (hope that’s your name) Same things been happening to me. well not exactly. We’ve been trying to get a hold of a 20 inch 2.4 ghz imac for 5 weeks now and we’ve been calling them everyday. Everytime we call, they just say, sorry sir, walang stock. For 5 weeks ha. And one of the reasons that we already decided to buy is that they’re offering an 18,000 student discount on the 20 inch 2.4 ghz imac. But its only til october 28.

    My issue is not exactly like yours, but to a point it is. I agree with you that apple is getting a bad reputation because of what’s happening with powermac.

    I mean they can’t even provide the supply for the demand. I mean for my issue why should we suffer and not be able to avail of the 18k discount when they’re the ones who cant provide the supply.

    This has got to stop. You are in a much worse situation then I am. I’m glad that I bought my macbook pro from the US and not from them. Plus, their prices, in my opinion are so high. I got my MBP for only 106,000. Here, they’re selling it for about 140,000 bucks (with student discount). regular prices, its still heck of expensive here.

    Any ideas on how to contact management? Im going to megamall today to talk to their area manager. But i was thinking more of contacting apple itself and not powermac because i bet they will just be giving me excuses again today.

    oh btw, maybe I now know why they don’t want to accept pre-payment for units. Maybe its because of what happend to you.

    email me! edrixc@yahoo.com

  3. Dennison Uy - Graphic Designer on November 1st, 2007 2:34 am

    Ouch, what a horror story. My experience is a bit more positive.

    I had my iPod shuffle replaced (it was still under warranty) in the Powermac center in Megamall. I was told that replacement would take at around 2 weeks, but I got an SMS in just 5 days that my replacement was ready. I did not have to pay a single cent and they gave me great customer service. Maybe you should try paying the Megamall branch a visit sometime :)

    By the way, I sell brand new Mac laptops (as well as regular PC laptops). If ever you’re interested you can reach me at 0919-432-1250 or email me dennison [at] codesignstudios.com have a great day!

  4. Shaun on November 20th, 2007 11:08 am

    I think you would have had a better deal at Ynzal, their site is http://www.ynzal.com/.

    Their people are very accomodating and deliver on their promises.

  5. Mike Davela on December 29th, 2007 10:03 am

    Very sorry to hear your experiences. I suggest checking out http://www.philmug.ph forums and read up on the other Mac buying options available. PowerMac Center is not the only game in town. Beside their lousy overall service they are one of the most EXPENSIVE Apple resellers out there.

    Just check out this thread to read a couple of typical examples of bad Powermac Center service:

    http://www.philmug.ph/forum/showthread.php?t=27271

    If you ask around you can get prices wayyy closer to the US or Hong Kong standard Apple price (with better service too).

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